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The Team

Every job in your business — handled on WhatsApp.

Six departments, one WhatsApp number. From the first inquiry reply to the GST invoice receipt — every operation runs on its own. Behind the scenes, 26 named specialists you can rename to match your business.

What gets done

Six jobs your business runs on. All on WhatsApp, all the time.

01 · Job

Answering new inquiries

Every WhatsApp lead gets a real reply in under 90 seconds — 24/7, including the 11 PM messages that booked elsewhere by morning.

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02 · Job

Qualifying serious buyers

Budget, timeline, intent — captured in two messages. Hot leads ping you on WhatsApp; tire-kickers stay on the AI without burning your time.

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03 · Job

Booking demos and site visits

Calendar pulled live, slots offered, confirmation sent. No phone tag. The visit lands on your calendar with the lead’s full context attached.

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04 · Job

Following up on stalled leads

A polite, persistent reopen on day 3, day 7, day 14 — based on the last reply’s sentiment. Cold lists become warm conversations without nagging.

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05 · Job

Sending GST-compliant invoices

The moment a deal closes, the invoice is issued, the WhatsApp receipt is sent, the books are updated. Razorpay-aware, GST-clean, audit-ready.

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06 · Job

Collecting reviews and onboarding

Post-purchase WhatsApp flow asks for the Google review, walks the new customer through setup, and routes anything tricky to a human.

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Behind the scenes

26 specialists doing the actual work — rename them at signup.

The default names below are starter casting — at signup every teammate takes a name from your business, your language, your culture.

01 · Department

Sales

Never lets a lead go cold.

Lead Qualifier

I qualify the lead before the chai gets cold.

Hi! Saw your enquiry for the 3BHK. Quick question — is this for own-stay or investment?
Got it. Budget range and possession timeline?
Perfect. Sending you 3 options that match. Meera will set up a visit if you like one.

Follow-up

They went quiet? I follow up. Politely, persistently.

Hi Rahul, just checking — did the price sheet help? Any questions?
Builder confirmed flexibility on the 14th floor unit if we move this week.
No rush — just want to make sure you have what you need.

Outbound

Cold lists become warm conversations.

Hi sir, this is Rohan. We have new inventory starting at $95K.
Not the right time? No problem. Mind if I check back next quarter?
Sharing a 2-min video walkthrough — let me know if anything catches your eye.

Closer

I close. Quietly, on WhatsApp.

Token amount: $2,500. Payment link below — locks the unit at $98K for 7 days.
Agreement draft attached. My number for any clause you want to discuss.
Welcome aboard, Mr. Mehta. Aisha will brief Mr. Sharma in the morning.

02 · Department

Operations

Calendars, orders, and the messy bits handled.

Scheduler

Calendar's mine. I book the demo.

Saturday 11 AM works for the site visit at Sharma Heights. Confirming?
Reminder set. Mr. Sharma will meet you at the gate.
Need to reschedule? Send me three time windows that work.

Returns / Ops

Returns, refunds, the messy stuff — sorted.

Sorry to hear that. Sharing the return label — pickup tomorrow between 10 AM and 6 PM.
Refund initiated. Your bank should credit it back within 5–7 working days.
Resolved. Marking this ticket closed unless you need anything else.

Logistics

Order shipped, customer informed, every step.

Pickup scheduled from the warehouse, Tuesday morning.
Out for delivery in the next zone — driver Anil, arriving by 4 PM.
Delivered and signed for. Sneha confirmed receipt.

Workflow

I keep the workflows running clean.

Auto-routing rule added: D2C wholesale enquiries → Suresh first, then Deepak.
Old workflow archived. No drift between dashboard and WhatsApp.
Heads up — your invoice template hasn't been refreshed in 6 months. Want me to draft a new one?

Inventory

Stock low? You know before the customer asks.

Garam masala 1kg pack — only 12 units left. Reorder triggered to supplier.
Festival demand spike incoming. Recommend +30% safety stock on top 8 SKUs.
Café Sundara's monthly 50kg locked. Suresh will release stock on the 1st.

03 · Department

Marketing

Campaigns, content, broadcasts that actually land.

Campaigns

Festival drop? I run the campaign end-to-end.

Diwali campaign brief: 15% off on premium SKUs, runs Oct 18–Nov 5. Approving?
Creative ready. Reya is queueing the social posts, Nisha is queueing the broadcast.
Day 3 numbers: 142 enquiries, 38 conversions. Detailed pull at end of week.

Email

Inbox stays warm. Replies stay sharp.

Drafted reply to the Apollo Hospital wholesale enquiry — needs your eyes before send.
Auto-acknowledgement live for new enquiries. Goes out within 30 seconds.
This week: 87 emails answered, 4 escalated to you. Average response: 12 minutes.

Content

Long-form, short-form — written in your voice.

Drafted the case-study post on Café Sundara. 320 words, in your voice. Ready to review.
Two LinkedIn carousels for the week — masala-pricing trends + festive ops checklist.
Newsletter for May queued. Open rate target: 32%. Last month was 29%.

Social

Reels, posts, stories — handled.

3 reels scripted for the Diwali drop. Need approval on hook lines before shoot.
Engagement dipped on Tuesday. Switching to user-generated content for the week.
This month: 84K impressions, 11.2% engagement rate, 47 DMs routed to Priya.

Broadcasts

Broadcasts that don't land in spam.

Broadcast list cleaned: 1,247 opted-in WhatsApp numbers, all verified.
Diwali offer goes out 9 AM Tuesday. Pre-warmed sender, high deliverability.
Last broadcast: 38% open rate, 12% click-through. Above industry average.

04 · Department

Finance

Every rupee tracked, every invoice on time.

Deal Tracker

Every paisa tracked. Every deal logged.

Pipeline this week: $17K across 8 active deals. Close rate trending 31%.
Logged Rahul Mehta deal: $98K closed Mon, payment cleared Tue.
Two deals stuck in negotiation > 14 days. Recommend Karan follows up.

Invoicing

GST invoice in 90 seconds. Signed and sent.

Invoice INV-2451 generated for Café Sundara. $590 incl. 18% GST. Payment link inside.
GSTIN verified. Proforma sent before final invoice — saves disputes later.
Reconciled May payments: $6K received, 2 pending > 7 days. Following up.

Revenue

Revenue, by line. Weekly. On your phone.

Revenue this week: $4K. By line: Wholesale 62% · Retail 28% · One-off 10%.
YoY: +47% on wholesale. Retail flat. Recommend doubling down on B2B.
Detailed P&L attached. Highlights: margins held, ad spend down 8%.

Expense

Expenses categorised. Receipts filed.

Logged 23 expense receipts this week. $785 total. Largest: warehouse rent $435.
Receipt missing for the Saturday vendor payment — can you forward?
Tax-deductible: $5.3K this quarter. Sharing with your CA before due date.

05 · Department

Reputation

Reviews, mentions, and trust signals at scale.

Reviews

5-star reviews, asked for at the right moment.

Anjali finished her Invisalign treatment Tuesday — perfect window to ask for a Google review.
Drafted review request: warm, no pressure. Ready to send?
Result: 4.9 average across 87 reviews this month. 14 new this week.

Testimonials

Happy customer? I get the testimonial.

Mr. Sharma replied with a glowing message about Alex. Turning it into a 60-sec testimonial?
3 testimonials filmed this month — all opted in for marketing use.
Compiled into a customer story page draft. Anika is polishing the long form.

Mentions

Brand mentions across the web — flagged.

Mention on a real-estate forum — neutral tone. Want me to draft a response?
Your business tagged in a local blogger's \"best local builders\" list. Worth amplifying.
Negative review on Google Maps. Drafted apology + offer of in-person resolution.

Awards

Award lists, nominations, deadlines tracked.

Real Estate Awards 2026 — application opens June 1, deadline July 15. Drafting now.
Won the SMB Excellence award. Drafting the press release for Anika to refine.
3 award nominations live. 1 in shortlist. Will brief you when results announced.

06 · Department

Intelligence

Briefs, analytics, and the early warnings.

Briefings

9 AM brief on your desk. Every morning.

Brief for May 4: $98K closed yesterday, 12 hot leads in queue, 1 escalation flagged.
Total human time on yesterday's deals: 22 minutes across 4 deals.
Read time: 90 seconds. Full detail one tap away if you want depth.

Strategy

Numbers tell the story. I read them to you.

Q1 close rate: 33%. Up from 28% last quarter. Driver: Karan's follow-up cadence.
Best-performing source: Instagram DMs. Worst: cold call lists.
Recommendation: shift 20% of cold-call hours to warm follow-ups.

Analytics

Funnel leaks and conversion patterns — surfaced.

Site-visit → token-payment drop is 41%. Industry benchmark: 28%. Investigating.
Found it: 3-day gap between visit and follow-up. Karan now triggers same-day.
Drop closed to 22% over last 14 days. Picking up ~$7.5K of recovered pipeline.

Monitor

Anything unusual? I page you first.

Unusual: 0 inbound enquiries between 11 PM and 8 AM today. Network or routing?
Resolved: WhatsApp Business API rate limit hit at 3 AM, auto-recovered at 4:12 AM.
All systems green. Delivery healthy, response latency within target.

The whole team, on your number, by the end of the week.

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