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The Team

Every job in your business — handled on WhatsApp.

Five commercial surfaces — Discovery, Presence, Engagement, Conversion, Retention. One WhatsApp number for you. Behind the scenes, 26 named specialists you can rename to match your business.

What gets done

The jobs your business runs on. All five surfaces, all the time.

01

Answering new inquiries

Every WhatsApp lead gets a real reply in under 90 seconds — 24/7, including the 11 PM messages that booked elsewhere by morning.

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02

Qualifying serious buyers

Budget, timeline, intent — captured in two messages. Hot leads ping you on WhatsApp; tire-kickers stay on the AI without burning your time.

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03

Booking demos and site visits

Calendar pulled live, slots offered, confirmation sent. No phone tag. The visit lands on your calendar with the lead’s full context attached.

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04

Following up on stalled leads

A polite, persistent reopen on day 3, day 7, day 14 — based on the last reply’s sentiment. Cold lists become warm conversations without nagging.

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05

Sending GST-compliant invoices

The moment a deal closes, the invoice is issued, the WhatsApp receipt is sent, the books are updated. Razorpay-aware, GST-clean, audit-ready.

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06

Collecting reviews and onboarding

Post-purchase WhatsApp flow asks for the Google review, walks the new customer through setup, and routes anything tricky to a human.

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Behind the scenes

26 specialists doing the actual work — rename them at signup.

The default names below are starter casting — at signup every teammate takes a name from your business, your language, your culture.

01 · Surface

Discovery

Found by everyone looking — Maps, search, social, paid.

GMB Operator

default: Maya · rename at signup

You should already be on the map. I put you there.

Your Google Business Profile was missing photos and a service category. Fixed all.
Tracking your rank for \"dentist Powai\" every week and reporting the movement.
New 5-star review on Maps from Anjali. Replying warmly + attributing to clinic name.

02 · Surface

Presence

Brand voice + creative across every owned channel.

Campaigns

default: Ananya · rename at signup

Festival drop? I run the campaign end-to-end.

Diwali campaign brief: discount on premium SKUs, runs Oct 18–Nov 5. Approving?
Creative ready. Tara queueing the social posts, Nisha queueing the broadcast.
Tracking enquiries and conversions through the campaign — detailed pull at end of week.

Content

default: Anika · rename at signup

Long-form, short-form — written in your voice.

Drafted a customer-story post on Café Sundara. In your voice. Ready to review.
Two LinkedIn carousels for the week — masala-pricing trends + festive ops checklist.
Newsletter for May queued. Tracking open rate against last month.

Email

default: Kavya · rename at signup

Inbox stays warm. Replies stay sharp.

Drafted reply to a wholesale enquiry — needs your eyes before send.
Auto-acknowledgement live for new enquiries. Goes out within 30 seconds.
This week's summary: emails answered, the few that need you escalated, response times tracked.

Social

default: Reya · rename at signup

Reels, posts, stories — drafted in your voice.

3 reels scripted for the Diwali drop. Need approval on hook lines before shoot.
Engagement dipped on Tuesday. Switching to user-generated content for the week.
Monthly recap: impressions, engagement rate, and DMs routed to Aarav.

Social Publisher

default: Tara · rename at signup

Drafts queued? I publish on time, every time.

Tuesday 10 AM IG carousel: posted on schedule. Reach climbing.
LinkedIn org-post for the Mumbai expansion: live, picking up impressions.
Tomorrow 9 AM Diwali reel queued. Render ready. Auto-publish on.

Broadcasts

default: Nisha · rename at signup

Broadcasts that don't land in spam.

Broadcast list cleaned: opted-in WhatsApp numbers only, all verified.
Diwali offer goes out 9 AM Tuesday. Pre-warmed sender, high deliverability.
Last broadcast recap: open rate and click-through tracked for you.

03 · Surface

Engagement

Every inbound message — answered like a human, in seconds.

Lead Router

default: Aarav · rename at signup

Web, Insta, WhatsApp, phone — all one thread.

New DM on Instagram routed to Priya — matched to her existing WA lead from last week.
Missed call from a lead Karan was nurturing — auto-WA sent within 30 seconds.
3 surfaces, 1 conversation, 0 dropped balls. Today: 14 inbound merged.

Lead Qualifier

default: Priya · rename at signup

I qualify the lead before the chai gets cold.

Hi! Saw your enquiry for the 3BHK. Quick question — is this for own-stay or investment?
Got it. Budget range and possession timeline?
Perfect. Sending you 3 options that match. Meera will set up a visit if you like one.

Follow-up

default: Karan · rename at signup

They went quiet? I follow up. Politely, persistently.

Hi Rahul, just checking — did the price sheet help? Any questions?
Builder confirmed flexibility on the 14th floor unit if we move this week.
No rush — just want to make sure you have what you need.

Outbound

default: Rohan · rename at signup

Warm-list outreach with consent. Never cold.

Hi sir, this is from your last enquiry six months ago — new inventory just dropped.
Not the right time? No problem. Mind if I check back next quarter?
Sharing a 2-min video walkthrough — let me know if anything catches your eye.

Coordinator

default: Alex · rename at signup

I'm the one you message. Everyone else works behind me.

Morning! Pipeline today: 4 hot leads, 1 visit booked, 1 needs your call. Brief in a sec.
Priya flagged Rahul Mehta as ready-to-close. Token link sent. Calling you if no reply in 2h.
Tara published the Tuesday IG. Nisha's broadcast goes 9 AM. Diya queued review asks for 6 patients.

04 · Surface

Conversion

Qualify → demo → close → activate → pay.

Scheduler

default: Meera · rename at signup

Calendar's mine. I book the demo.

Saturday 11 AM works for the site visit at Sharma Heights. Confirming?
Reminder set. Mr. Sharma will meet you at the gate.
Need to reschedule? Send me three time windows that work.

Closer

default: Arjun · rename at signup

I close. Quietly, on WhatsApp.

Payment link below — locks the unit for 7 days at the price we discussed.
Agreement draft attached. My number for any clause you want to discuss.
Welcome aboard, Mr. Mehta. Aisha will brief Mr. Sharma in the morning.

Invoicing

default: Deepak · rename at signup

GST invoice in 90 seconds. Signed and sent.

Invoice generated for Café Sundara, GST included. Payment link inside the message.
GSTIN verified. Proforma sent before final invoice — saves disputes later.
Reconciled this month's payments: received vs pending tracked, following up on the late ones.

Deal Tracker

default: Raj · rename at signup

Every paisa tracked. Every deal logged.

Pipeline snapshot this week: active deals, values, and where each one stands.
Logged the Rahul Mehta deal: closed Monday, payment cleared Tuesday.
Two deals stuck in negotiation over two weeks. Recommend Karan follows up.

05 · Surface

Retention

Reviews, recovery, upsell, renewal, advocacy.

Reviews

default: Diya · rename at signup

5-star reviews, asked for at the right moment.

Anjali finished her treatment Tuesday — perfect window to ask for a Google review.
Drafted review request: warm, no pressure. Ready to send?
Tracking your review average and how many new ones came in this week.

Testimonials

default: Isha · rename at signup

Happy customer? I get the testimonial.

Mr. Sharma replied with a glowing message about Alex. Turning it into a 60-sec testimonial?
3 testimonials filmed this month — all opted in for marketing use.
Compiled into a customer story page draft. Anika polishing the long form.

Mentions

default: Tanya · rename at signup

Brand mentions across the web — flagged.

Mention on a real-estate forum — neutral tone. Want me to draft a response?
Your business tagged in a local blogger's \"best local builders\" list. Worth amplifying.
Negative review on Google Maps. Drafted apology + offer of in-person resolution.

Awards

default: Divya · rename at signup

Award lists, nominations, deadlines tracked.

Real Estate Awards 2026 — application opens June 1, deadline July 15. Drafting now.
Won the SMB Excellence award. Drafting the press release for Anika to refine.
3 award nominations live. 1 in shortlist. Will brief you when results announced.

Returns / Ops

default: Vikram · rename at signup

Returns, refunds, the messy stuff — sorted.

Sorry to hear that. Sharing the return label — pickup tomorrow between 10 AM and 6 PM.
Refund initiated. Your bank should credit it back within 5–7 working days.
Resolved. Marking this ticket closed unless you need anything else.

Logistics

default: Ravi · rename at signup

Order shipped, customer informed, every step.

Pickup scheduled from the warehouse, Tuesday morning.
Out for delivery in the next zone — driver Anil, arriving by 4 PM.
Delivered and signed for. Sneha confirmed receipt.

Inventory

default: Suresh · rename at signup

Stock low? You know before the customer asks.

Garam masala 1kg pack — only 12 units left. Reorder triggered to supplier.
Festival demand spike incoming. Recommend +30% safety stock on top 8 SKUs.
Café Sundara's monthly 50kg locked. Releasing stock on the 1st.

Briefings

default: Aisha · rename at signup

9 AM brief on your desk. Every morning.

This morning's brief: yesterday's closes, the hot leads in queue, and one escalation flagged.
Total human time on yesterday's deals, summarised so you can see where the hours went.
Read time: 90 seconds. Full detail one tap away if you want depth.

Analytics

default: Nikhil · rename at signup

Funnel leaks and retention patterns — surfaced.

Your site-visit → payment drop-off is higher than it should be. Investigating where.
Found it: a gap between visit and follow-up. Karan now triggers same-day.
Drop-off narrowing over the last two weeks — recovering pipeline that was leaking.

Monitor

default: Sentinel · rename at signup

Anything unusual? I page you first.

Unusual: 0 inbound enquiries between 11 PM and 8 AM today. Network or routing?
Resolved: WhatsApp Business API rate limit hit at 3 AM, auto-recovered at 4:12 AM.
All systems green. Delivery healthy, response latency within target.

The whole team, on your number, by the end of the week.

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