E-commerce
Your support inbox. Handled at scale.
Stop spending 4hrs a day answering "where is my order?". Niyog AI handles order status, returns, COD confirmation, and repeat purchase follow-ups — so your team can focus on growth.
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The shift
Before vs. after Niyog AI
Order status queries flood in every day — team drowning in WhatsApp
Alex answers the routine "where is my order?" queries on the spot — your team only touches escalations
Before → After
Returns take 4–6 days to initiate — customers frustrated
Return initiated same day via WhatsApp flow, tracking sent instantly
Before → After
Repeat purchase rate is low — no post-purchase engagement
Day 3 + Day 14 follow-up sequence drives reviews and repeat orders
Before → After
Your AI team
Agents deployed for e-commerce
Order Status Bot
Customers ask "where is my order?" — Alex answers in seconds with tracking link
Return Initiation Flow
Structured return process over WhatsApp — same-day initiation
Post-purchase Follow-up
Day 3 check-in + Day 14 reorder nudge — drives loyalty and reviews
Review Request
Scheduled review request 7 days after delivery
COD Confirmation
Confirms Cash on Delivery orders before dispatch — reduces RTO
Ready to take the routine queries off your team?
Book a free 30-min demo. We'll show you how Alex handles your most common customer questions on the spot. No credit card · Setup in 2 hours · Cancel anytime.
Keep exploring
See it work
personal WhatsApp from your AI team
A retail/D2C lead handled live on WhatsApp — see exactly how it replies.
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Week one
What your first week looks like
A simulated walkthrough of how your AI team handles a real retail/D2C day.
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Field notes
How retail/D2C businesses grow
Numbers, not fluff. Field notes from the WhatsApp channel.
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